The more people with whom I speak about KM in their company, the responses are that the company KM is not very useful. I tried to understand where this feeling comes from. Is it that the information that the person seeking is not there, is it that it is very difficult to get to the information, is it that it is very difficult to insert the artifacts? It seems all of these are problems in most companies where we did the study. We went about trying to find some solutions to some of these real problems. First thing I noticed that the implementation of KM and the KM strategy were not in sync. There was a huge gap in terms of what the user wanted and senior management expectations of KM.
So, I thought of coming up with what I term user-friendly KM. Arrived at a few things quickly- 1. There is a need to make aware of the KM strategy and what it seeks to achieve to all the stakeholders of the KM system. This has to be done at regular intervals (once a quarter, preferably with tangibles). 2. KM implementations need to remove all the complexity from the end-user, in terms of exposing them to the process of- knowledge generation, storing generated knowledge, and access to that knowledge. 3. Focus on making KM deliver value and not so much on how many people are accessing the data or putting data. 4. Seek to find why KM is not able to deliver on expectations. For the end-users KM should be like going to the restaurant order what they want and get what they had asked 95% of the time in as short time as possible.
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I appreciate you thoughts Pradeep that India as a culture we always depend on reference. Indian Tourist wont carry 'lonely planet' tour guide map.
We always depend on localites and taken for granted that we can check out locally there.
KM as such did not pick up there no much incentive for the contributor and recognition. Secondly, Non-IT based companies have very limited access to computers.Thirdly, KM is considered as a cost but not as an investment.
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